1. Introduction

At Farmex Freshia Trading LLC, we are committed to ensuring your satisfaction. This policy explains how returns and refunds are handled for our products.

2. Eligibility for Returns

• Items must be returned within [X days] of delivery
• Products must be unused and in original packaging condition
• Perishable goods (fruits, vegetables, groceries) are not eligible unless damaged or spoiled upon delivery

3. Damaged or Incorrect Products

If you receive a damaged or incorrect item, contact us within{" "} [X hours/days] of delivery with photo proof. We will arrange a replacement or refund where applicable.

4. Return Process

• Contact customer support to initiate a return request
• Follow instructions provided by our team
• Refunds are processed after inspection of returned items

5. Refunds

• Refunds will be issued to the original payment method
• Processing time may take [X business days]
• Shipping charges are non-refundable unless the error is ours

6. Exceptions

• Perishable items are generally non-returnable
• Gift cards and customized products are non-refundable
• Items damaged due to misuse or improper handling are not accepted

7. Contact Us